enQuire Bio’s Product Performance Guarantee
All our products are guaranteed to work as described on our website and datasheet for two years from the date of purchase. We’ve spared no effort to ensure our reagents perform as expected in your experiments and we back it up with the best product guarantee around. If a product disappoints in your lab for any resason, simply call, email or write us right away. We want to help you generate the data you need. Our team of experienced researchers will guide you through a few simple troubleshooting questions to see if we can’t get your experiment up and running. If the product simply won’t work as intended, we will issue a refund for both the products and the shipping costs within 2 business days or provide you with a credit. Additionally, we will investigate the issue internally, and if we find an issue with a reagent, we will contact you for a free sample of a new lot of the product in an attempt to resolve the issue. Please contact us immediately using any of the methods on our contact page if you experience any difficulty with our products.
- Guarantee applies only if recommended usage and storage conditions are followed.
- Guarantee applies only when samples or experimental models are amongst those listed on our website, datasheets, or other print materials.
- Guarantee only valid for product purchased directly from enQuire Bio or one of our international distributors.
- The guarantee does not apply to non-catalog orders.