Ordering Terms & Conditions:
All orders may be cancelled within 24 hours of order placement. After 24 hours, orders may only be cancelled if the product fails to ship within the lead times provided on the product’s webpage. Many of our products are custom manufactured at significant expense. You can learn about our lead times and custom production requirements here.
You can contact us using any of the methods on our Contact page.
enQuire Bio’s Product Performance Guarantee:
All our products are guaranteed to work as described on our website and datasheet for two years from the date of purchase. We’ve spared no effort to ensure our reagents perform as expected in your experiments and we back it up with the best product guarantee around.
If a product disappoints in your lab for any resason, simply call, email or write us right away. We want to help you generate the data you need. Our team of experienced researchers will guide you through a few simple troubleshooting questions to see if we can’t get your experiment up and running. If the product simply won’t work as intended, we will issue a refund for both the products and the shipping costs within 2 business days or provide you with a credit. Additionally, we will investigate the issue internally, and if we find an issue with a reagent, we will contact you for a free sample of a new lot of the product in an attempt to resolve the issue. Please contact us
immediately using any of the methods on our contact page if you experience any difficulty with our products.
Guarantee applies only if recommended usage and storage conditions are followed.
Guarantee applies only when samples or experimental models are amongst those listed on our website, datasheets, or other print materials.
Guarantee only valid for product purchased directly from enQuire Bio or one of our international distributors.
The guarantee does not apply to non-catalog orders.
Our Privacy Pledge
We understand and share your concern about privacy. We want to assure you that enQuire BioReagents respects your privacy and treats your personal information with the highest standards of safety, security and confidentiality. To better protect your privacy, we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. If you have questions regarding this Policy, you may direct them to enQuire@enQuireBio.com.
What type of information does enQuire BioReagents collect?
Our goal is to provide you with a safe and enjoyable shopping experience. When we collect information about you it is in an effort to create a customized and meaningful experience with the products most relevant to you. You are free to browse the enQuire BioReagents site without revealing any personal information about yourself. However, once you give us your personal information, you are not anonymous to us.
We automatically track certain information based upon your behavior on our site. We use this information to analyze our users’ behavior, interests, and demographics to better understand and serve our shoppers. This information may include the URLs, pages viewed on the site, which browser you are using and your IP address.
What about Cookies?
Personally Identifiable Information
This is information that you provide to us that is specific to you. We collect information such as your name, phone number, billing information, shipping information and other personal information as indicated on the forms throughout our site. You provide such information when you make a purchase, enter a contest or sweepstakes, fill out a survey or form, provide ratings or testimonials feedback, give or redeem a gift certificate, etc. Where possible, we indicate which fields are required and which fields are optional. You can always choose not to provide information, but you may not be able to use a particular service or feature by omitting the information.
Our use of your information
We use the information we collect from you to improve our products and services and make your shopping experience more efficient and relevant. We review the actions of our visitors on an aggregate basis to determine customers’ preferences. enQuire BioReagents also conducts analysis and research on our visitors’ demographics, interests, and pages viewed based on the information provided to us during ordering, from our server log files, contests or surveys. We never sell your information to a third party.
Contests and Sweepstakes
When you enter a contest or other promotion, we may ask you for contact information such as your name, address and e-mail address in order to administer the contest, to send you promotional e-mails, notify winners and make the winners’ list publicly available pursuant to certain states’ laws. Your consent to such promotional use and disclosure of this information is a condition of your participation. As a condition of receiving any prize, you will be required to complete, execute and return an Affidavit of Eligibility, a Liability Release, and where lawful, a Publicity Release, for us to ensure that you are eligible to receive the prize according to the Contest Rules. In cases where the sweepstakes or promotional offer is co-branded with or sponsored by another party, we may share your information, with your consent, to that party.
It is possible to register as an email subscriber directly from our site or through another source, such as an enQuire BioReagents sweepstakes hosted on another site, Facebook contest, or a co-registration network. Upon registering, we will send you newsletters and e-mails featuring exclusive sales, promotions and other members-only benefits. When you join or make a purchase on enQuire BioReagents.com, you will be given the option to be subscribed to emails at checkout. If you are a subscribed member, we will also send you emails to collect ratings and testimonials feedback related to your purchase and account status updates.
Does enQuire BioReagents share the information it receives?
The following describes some of the ways that your personally identifiable information may be disclosed:
During the purchase process, we will share your information with certain intermediaries (e.g. UPS, APX, USPS, FedEx, Payment Processing Service Provider, Product Manufacturers) strictly to process and ship your order.
enQuire BioReagents will cooperate with law enforcement inquiries. enQuire BioReagents reserves the right to disclose any activities or information about you to law enforcement or other government officials as we, in our sole discretion, determine necessary or appropriate, in connection with an investigation of fraud, intellectual property infringements or other activity that is illegal or may expose us or you to legal liability.
Accessing and Updating Your Information
You always have the opportunity to review and change the information you provide to us by logging into the site and entering in the new information yourself. You can edit your name, contact information and preferences by logging into the Your Account section of the site.
As a customer, subscriber or contest entrant, you will receive e-mail communications about new enQuire BioReagents products, special offers and requests for feedback. If you want to stop receiving our emails or to specify the communications you prefer to receive, you may unsubscribe or edit your profile at any time. You can do this through any of our emails, by sending us an email at enQuire@enQuireBio.com
You may ask to have your account information removed from our active databases; however, because we keep track of past purchases, you cannot delete information associated with past purchases. Such information will be deactivated as soon as reasonably possible based on your account activity. Also, as a security measure we “back up” the data stored on our systems, and such prior information cannot be completely removed from our databases. Therefore, you should not expect that all of your personally identifiable information will be completely removed from our databases in response to your requests.
The enQuire BioReagents Security Pledge protects you while you shop at enQuire BioReagents so that you never have to worry about credit card safety. We guarantee that every transaction you make at enQuire BioReagents will be safe. This means you pay nothing if unauthorized charges are made to your credit card as a result of shopping at enQuire BioReagents. enQuire BioReagents’ servers use Secure Sockets Layer (SSL), an encryption technology that works with all modern web browsers, so that only enQuire BioReagents can read a buyer’s personal information. We reveal only the last four digits of your credit card numbers when confirming an order. However, we will transmit the entire credit card number to the appropriate credit card company during order processing.
enQuire BioReagents reserves the right to change, modify, add or remove portions of this Policy at any time. Any changes will be posted in this document and will become effective immediately upon being posted unless we tell you otherwise.